The Department of Labor and Employment MIMAROPA Regional Office raised the notch higher by providing abrupt and efficient frontline services in compliance and adherence to the directive of Pres. Rodrigo R. Duterte thru Labor and Employment Secretary Silvestre H. Bello III to cut bureaucratic red tape and render service or deliver paperwork within the day or next two days of transaction consistent with the DOLE’s Quality Management System (QMS) and Anti-Red Tape Act of 2007.
Thru a Memorandum, Regional Director Atty. Alvin M. Villamor ordered Field Office Heads, Division Heads and concerned Program Managers the enrolment of various programs to the new project “Serbis Bilis, 1 Hour Tapos” aiming to significantly cut the processing time and transaction costs while providing effective and efficient services to clients.
With the introduction of the aforementioned project that took effect last 16 February, the processing time of enrolled programs is reduced within 1 hour subject to the completeness of the documents submitted.
The frontline services and programs that are part of the new process procedure are:
1. Rule 1020 – Registry of Establishment
2. Registration of Workers Association
3. Certificate of No Pending Case
4. Construction Safety and Health Program
In light of the project being spearheaded by the Regional Office, respective Program Managers and concerned personnel accepted the responsibility and task being trusted upon them in order to serve the clients as immediate as possible without compromising effectiveness and quality. Likewise, Atty. Villamor thanked all personnel for accepting the challenge of speeding up the transaction time of their respective processes and gave an assurance in providing necessary support.
Other programs and services also are being encouraged to be processed immediately to avoid unnecessary process time and promote swift actions for every transaction at hand.
Moreover, to monitor accomplishments and significant matters regarding the implementation of the delivery of basic services, the Regional Office regularly updates and sends necessary reports to the Central Office for monitoring and appropriate actions.