Press Releases
SEnA settles 452K benefiting two workers in OrMin

As COVID-19 pandemic brought severe negative impact to workers in the private sector, the Department of Labor Employment (DOLE) is consistent with its mandate and determined to effectively and efficiently implement programs and services to its clients.

On 19 August 2020, DOLE Oriental Mindoro Field Office (DOLE OrMin FO) settled the amount of P452,735.73 in favor of two employees from different establishments through the administration of Single Entry Approach (SEnA).

Despite the challenges of facilitating the said request for assistance, DOLE OrMin FO was able to coordinate with the concerned establishments the claims of two affected workers through online and telecommunication processes.

Clarencia* is a 60-year old midwife who served for 38 years in a private hospital. During her retirement, she only received P 38,000.00 representing her loyalty incentives in accordance with the company policy. Believing that she has the right to a retirement pay based on labor law and standards, Clarencia filed a request for assistance (RFA) to DOLE OrMin FO for equitable benefits due her.

       On the other hand, Jose*, who was employed as a laborer in a construction company, met an accident and injured his foot while on duty. The company’s provision for his hospital expenses was not enough, thus her wife sought the assistance of the DOLE OrMin FO and she filed the RFA.

The assigned SEnA desk officer of DOLE OrMin FO employed an effective strategy to assist in settling the request through telecommunication only with the the management or employer because of the prohibition on face-to-face conference and the limited mobility of people in compliance with the existing Inter-Agency Task Force guidelines considering that Calapan City was reverted back to Modified Enhanced Community Quarantine.

After several conferences and follow-ups, SEnA desk officer was able to settle the amount of P274,000.00 and P178,735.35 with the management for Clarencia’s retirement pay and Jose’s hospital bill reimbursement, respectively.

     “Nagpapasalamat ako sa DOLE na natulungan akong ma-claim ang aking retirement pay. Malaking tulong ito sa aming pamilya lalo’t ngayong sa panahon na may crisis. Sa loob ng 38 years kong pagtatrabaho, akala ko ay wala na akong makukuhang benepisyo mula sa aking employer. Malaking pasasalamat ko sa DOLE na sa paglapit ko ay may nakukuha nga akong retirement pay. Muli, maraming salamat sa Department of Labor and Employment,” Clarencia said. (I would like to thank DOLE for the immediate assistance given to me for my retirement pay. This is very helpful to our family especially this time of crisis. For 38 years of service, I thought that I will not receive any retirement benefit from the company. Thanks to DOLE that hope has been realized. Again, thank you very much Department of Labor and Employment)

      “Maraming salamat sa suporta ng Department of Labor and employment. Makakabayad na ako sa mga inutang kong pang-ospital at may pambili na rin ako ng mga gamot ko sa paa,” Jose said being thankful for the assistance given to him. (Thank you very much Department of Labor and Employment for the assistance. I can now settle the debt incurred for hospitalization and could sustain the needed medication for my injured foot)

Meanwhile, the construction company was subjected to Occupational Safety and Health Standards Investigation to prevent the recurrence of the accident that happened to Jose.

DOLE MIMAROPA OIC Regional Director Albert E. Gutib always emphasized to the public that the department is continuously developing and adopting strategies in the delivery of its programs and services given the quarantine restrictions where lives of workers should be given first priority for their safety and protection. “This effort in handling SEnA online is one of the new normal approaches of the department and the DOLE will keep on serving the public to the fullest without compromising our compliance to minimum health and safety protocols,” he said.

SEnA is a reform measure institutionalized through Department Order No. 107-10 to provide a speedy, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to prevent such from maturing into actual labor case.


End/Ma. Lesly I. Romero

*Full name not disclosed for privacy purposes.



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