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Refining Knowledge, Skills: a way to Mastery, Excellence


CALAPAN CITY, ORIENTAL MINDORO – The Department of Labor and Employment (DOLE) MIMAROPA successfully conducted its 2-day virtual refresher course on the department’s programs cum personality development training to DOLE employees regionwide held on September 24-25, 2020.

DOLE MIMAROPA OIC Regional Director Albert E. Gutib formally opened the virtual seminar as he said “This training is very essential as this would bring good impact to our lives as public servants. This would somehow help the department in the effective and efficient delivery of programs and services to our clients.”

Primarily, the training aims to stimulate employees to have excellent performance, raise morale, improve professionalism, enforce the highest possible ethical standards, instill a sense of core values and principles, and review the procedures, existing guidelines, and practices involving core programs where areas for improvement will also be identified.

Prior to the review and discussion of the different frontline programs, a highly engaging and motivating session on Personality Development in Customer Service Excellence Training was facilitated by Calapan City Councilor Rius Anthony C. Agua, as the resource speaker.

“Before you provide excellent service to your clients, you have to start with yourselves, thus this training will help you to focus on yourselves to bring the best in you so that you can do your job better,” Councilor Agua said.

Thereafter, focal persons dynamically discussed the department’s programs categorized into three organizational outcomes, as follows: 1) Employment Facilitation, 2) Employment Preservation and Regulation, and 3) Workers Protection and Welfare.

Programs were presented in relation to their legal bases including feedbacks from the clients with the objectives of mastery of the procedures as well as becoming cautious on possible error occurrences.

Government employees play a vital role in the society. Along this line, being competent, efficient, and effective public servants are what the clients deserve and expect from the department.


End/Emmanuel Antonio P. Portugal Jr.


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